Frequently Asked questions

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Sign up for free! If you are a new user, who has never had an account registered with us using your e-mail address or mobile number, you will need to sign up with Frontline first. The process will ask you to provide and verify your e-mail address or mobile number using an OTP. Once it is verified, you can set your password. Congratulations! You are now a registered THG user.

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Clicking on the 'Subscribe' button anywhere on the site will take you to the Subscription Plans page.

In the Subscription Plans page

Step 1: Select a suitable plan.

Step 2: You will be redirected to sign up / sign in page.

Step 3: After completing your sign up / sign in process, You can then proceed to make payment.

Step 4: Once you choose to proceed with the payment, you will be taken to the payment gateway page. You can select the mode of payment and filling any required fields, you can click 'Pay Now'. You will now be taken to the Payment Gateway to complete the transaction.

Step 5: After the payment is done, you will receive an SMS or e-mail from us on whether your transaction has succeeded or failed. In case of a failed transaction, a message will appear letting you know that the transaction has failed along with the options to 'Try Again' and 'Try Later'. If you click on 'Try Again', you can go back to the payment page to try again.

If you get a 'Payment Success' screen at the end of the process, you are now subscribed user.

Currently we don't have any free trials.

No, your subscription will not be auto renewed. Once your subscription expires, you would need to revisit the Subscriptions Plan page and select a plan.

Before your subscription expires, we will alert you via SMS or e-mail and share an update on your dashboard, so that you're kept informed about this.

You have complete control over your subscription and can contact us at to change or cancel at any time.

Yes, visitors will have free access to limited articles along with advertisements, but our premium articles are only accessible to paid subscribers. If you have not already subscribed, we urge you to give it a go.

Currently we don't have a mobile app for frontline. But our site is optimized for mobile.

As a digital subscriber, you can pay via debit or credit card, net banking, e-wallet, UPI.

View Frontline Terms and Conditions

Users are only eligible for refunds during the first 7 days post making the purchase. For Giveaway campaigns, wherein the user will get free gifts, material, etc. refunds are not applicable. For plans with cashback offers, refunds are not applicable. Chargeback requests will only be processed if the request was made within 10 days from the date of payment.

To apply for a refund please write to, along with details such as your transaction ID (available in your invoice), your registered ID (mobile number/ email address) and the reason for the refund.

Once your refund has been accepted, it takes around 7-10 days to process

Yes. If you have registered either your mobile number or your e-mail address with us, you can use either of them to log in to your account.

No. Your e-mail address and mobile number are your unique identifiers. For the safekeeping of your account and to share better recommendations, we only allow one e-mail and one mobile number per subscriber.

To change the plan, please go to the Subscriptions Plan page. If you subscribe to a new plan while another plan is active, the new plan will take effect from the day your current plan expires.

If your payment has gone through but you're still unable to activate your plan, send us an email with the following details:

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  • Date of transaction
  • Your Bank Name
  • Mode of transaction (Debit Card, Credit Card, e-Wallet)

Please send these details to

An OTP (One Time Password) can sometimes get delayed due to network issues. Kindly wait for five minutes for this to reach you on your device.

If you are still unable to get an OTP, you can write to us on and we will get back to you right away.

For a failed transaction, the amount refunded by the bank will not include the GST collected. If accepted, the refund will get processed in 7 to 10 working days.

The prices for subscribers outside India are different and are in U.S. dollars

Conversion of digital to print subscription is not possible

To change your password, please go to My Profile page and select 'Change Password'.

Yes, you can use the same account. However, you will need a separate package to be bought to access premium features at The Hindu or Businessline

Right now, our subscription product is unavailable to EU users

For other queries, please write to