Cover Story

Voice of Reliance

Print edition : September 30, 2016

Customers waiting outside one of the stores offering the Reliance Jio SIM card at Banjara Hills in Hyderabad on September 9. Photo: K.V.S. Giri

Mukesh Ambani, chairman, Reliance Industries Ltd, with wife Nita and son Akash arriving for the company's annual general meeting in Mumbai on September 1, where he announced his audacious foray into mobile phone services. Photo: PTI

Sunil Mittal, chairman of Bharti Airtel, at the launch of 4G services in Kolkata in April 2012. Photo: Arunangsu Roy Chowdhury

Reliance Industries unleashes a full-scale war in the mobile business by blurring the divide between voice and data. But its entry as a harbinger of radical change is sullied by grave questions of regulatory negligence that has stifled competition.

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